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- Please arrive 15 minutes prior to your scheduled treatment and take the time to complete a health and lifestyle questionnaire.
- We request a minimum of 4 hours cancellation notice for a single treatment or 24 hours advance notice for Spa Rituals. Should we not be notified, the selected service or treatment will be charged at 100%. Being late for your appointment may shorten the duration of your treatment.
- You will be given a bathrobe, towels and slippers in the Spa.
- Please remove all jewelry and clothing, leaving on your undergarments (for some of the treatments you will be provided with disposable undergarments by your therapist).
- Please make sure that your valuables are kept in your locker (the hotel cannot be held responsible for the loss of any personal possessions).
- During treatments, please inform your therapist if you're comfortable, if too warm or too cold, or if the applied pressure is too light or too firm.
- Your comfort and care is of our greatest concern.
- If you have a particular injury or physical condition, please explain this to the therapist. We will then suggest appropriate adjustments to the treatment for your comfort and health enhancement).
- Our therapists will avoid conversation during your treatment to enhance your total relaxation.
- The use of mobile phones is not permitted in the Spa.
- Smoking is prohibited and children and teenagers under 18 years of age are not admitted in our Spa.
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